✔️ Order preparation
✔️ The delivery slip with Name and Logo of your professional company (no price indicated)
✔️ The oil tax
✔️ Carrier Insurance
✔️ Litigation Management
✔️ Parcel collection by the carrier
2.1. Any professional company registering on the site www.viken-distribution.com will be subjected to the validation of the data by VIKEN DISTRIBUTION
(KBIS of less than 3 months ...). Once the account validated, the company will be able to carry out an order in dropshipping at any time.
2.2. The completion of the order made by the company claims full acceptance of the tariff, the description of the products and the General Conditions of
Sale. For the order to be validated, the company will receive a confirmation by email from VIKEN DISTRIBUTION. All orders are subject to availability of items. Any
order registered before 12am will be dispatched the same day (Orders are prepared and shipped Monday to Friday excluding French holidays).
2.3. Any modifications and cancellations are possible, according to the following conditions :
The order has not left our warehouse yet :
- Your order is in status Payment accepted or Waiting for the preparation : Cancellation or change without charge.
- Your order is in status Processing in progress : Cancellation or modification possible for € 1.99 excluding taxes per order.
The order has left our warehouse :
- Your order is in status Coliseum, Shipped :
The modification is no longer possible, the package is being shipped. The package must be refused for to be returned to our premises (refer to article 6.)
If this happens to you, please inform us of this type of incident as soon as possible by sending an e-mail to: firstname.lastname@example.org
with object "MODIFICATION + REFERENCE COMMAND"by explaining the nature of the incident. We will do our best to process your requests as soon as possible.
You made a mistake in your order ? How to modify it ?
3.1. The delivery of the order will be sent to the address indicated by the company at the time of the order on the website www.viken-distribution.com.
The company can choose the final destination of its package. He can indicate the address of his customer (dropshipping).
3.2. Delivery times will be those indicated on the site viken-distribution.com
3.3. VIKEN DISTRIBUTION offers several transport options, whose transport times will depend on the destination and the transport option chosen
3.4. VIKEN DISTRIBUTION will not be responsible for the total or partial non-respect or the delay in the respect of its obligations towards the company,
if it was motivated by a fortuitous event or force majeure which harms as well VIKEN DISTRIBUTION that to its suppliers or carriers, including the hypotheses of
strike, other unforeseen work or industrial, lack or impossibility of obtaining products, or other VIKEN DISTRIBUTION may cancel and without effect, the orders
of products in progress, without giving rise to compensation or compensation in favor of the B2B Customer.
3.5. In case of delay of shipment, VIKEN DISTRIBUTION will communicate to the companies all the necessary information so that they can inform its client.
Article 4. : Receipt of the order
All VIKEN DISTRIBUTION items leave our warehouse perfectly packaged.
4.1. Upon receipt of the order, the recipient has the obligation to verify that the delivery is in accordance with his order which is written on the
invoice and that its presentation, condition, documentation and packaging are correct.
4.2. In the case where a package has visible signs that may suggest that they may be damaged, it is the obligation of the end customer to send
an email to the company to warn that the goods are damaged by transmitting pictures of the parcel and articles damaged. Accepting the goods without
this reservation will invalidate subsequent claims.
4.2. If you are concerned by one of the situations of the previous point, the company will have to send a mail to the address email@example.com indicating in object "INCIDENT RECEIPT + ORDER REFERENCE" with photos of the package and damaged items.
4.3. Only claims submitted by the company within 5 business days of receipt will be accepted. Once this time has elapsed, the order will be considered
as received by the recipient in perfect condition of quality and quantity, and no claim will be accepted.
4.4. VIKEN DISTRIBUTION reserves the right to return, refund, make a credit or ask the company to keep the product defective.
Article 5: Shipping "dropshipping" of a wrong product to your end customer
5.1. In case of error in sending a product, you can return it to us within 48 hours from the date of receipt of the goods.
We will take care of the transport costs via a prepaid return label. In any case, VIKEN DISTRIBUTION reserves the right not to carry out the exchange and to directly return the value of the product.
Article 6. : Return, exchange article
6.1. In case the end customer wants to return one or more items and the company does not want to store the item
in its premises, after having informed the customer service of VIKEN DISTRIBUTION, a return label will be sent by email to the company.
VIKEN DISTRIBUTION will be billed to the company € 1.99 ex-VAT per return, and the return costs incurred on this occasion. A credit will be made at
company on the items received after verification of the condition (the assets do not include shipping costs).
6.2. It is also possible to exchange a product ordered by mistake or defective. To do this, the company will only have to go to
www.viken-distribution.com, make a new order, and adjust it. In this case, and in the same way as if it were a normal order your customer will receive
it according to the delivery conditions.
6.3. It is the responsibility of each company to determine their own applicable after-sales service policy online or in-store. Depending on the case, it may sometimes be better to repay the client and thus avoid additional logistical costs.
6.4. When an order is not withdrawn by the final recipient, it is returned to our warehouses. Once received, the command
is supported by our teams.
The shipping of the order, as well as the return to the warehouse, result in shipping costs to be liquidated by the company or the person at the origin
of the order. Is why, you will receive a payment corresponding to the refund of the order
excluding return ports.
6.5. VIKEN DISTRIBUTION does not take back and does not repurchase the products of its customers and is not responsible for those returned
by the end customer to the company.